Well with ball I guess sweet song doesn't want to play. I know being a parent isn't easy (I'm not a parent be even I can tell ya that.) but some times its best to go through the list. Generally babies cry because of 3 things. 1 They are hungry, 2 they're tired, 3 they need changed. when all else fails PANIC! Lyra maybe show her some pictures of some funny humans or sing the sea pony theme song. You'll figure it out I think mostly raising a kid is mostly guess work. Try every possibility until you find things that works for you and your kid. Good Luck Bonbon & Lyra if anything maybe call Cadence I'm sure she can help.